Purchase & Return Policy
Dear customers,
By visiting www.prostojewelry.rs and placing an order, you confirm that you have read and accept these Terms of Purchase. Please take a moment to read them carefully.
About Our Products
All jewellery we offer is handcrafted using materials we personally select. We do our best to describe each piece accurately — materials, dimensions, weight — and to photograph it faithfully. Please be aware that colours may appear slightly different depending on your screen. If you have questions about a specific piece before buying, you are always welcome to get in touch.
Prices & Payment
All prices on the website are shown in Serbian dinars (RSD). MIKHAIL IVANOV PREDUZETNIK BEOGRAD is not in the VAT system. Shipping is not included in the displayed price and is calculated separately. We commit to charging you the price shown at the time you confirmed your order — any later price changes will not affect your purchase.
Payment options:
- Card payment (Visa, Mastercard, others) — card details are entered on the bank’s / payment processor’s secure page, protected by SSL encryption. Our system never has access to your card data.
- Cash on delivery.
- Bank transfer — account details and instructions are sent after your order is placed.
If a refund is due to a customer who paid by card, it will be returned exclusively to the same card, processed at the seller’s request through the bank.
Right of Withdrawal (14-Day Returns)
Purchases on our website are considered distance sales. Under the Consumer Protection Act, you have the right to withdraw from the contract within 14 days of receiving your order, without giving any reason.
How to withdraw
- Within 14 days, send us the completed Withdrawal Form by email to prosto.belgrade@gmail.com. The form is available for download at the bottom of this page and is included with your delivery.
- Your withdrawal takes effect from the date you send the form — you do not need to wait for our reply.
- We will confirm receipt by email without delay.
Returning the item
- Please send the item back within 14 days of the date you sent your withdrawal notice.
- Return shipping costs are the buyer’s responsibility.
- Please pack the item carefully before sending — we cannot be held responsible for damage caused by inadequate packaging during return transit.
- Returned jewellery must be unworn, undamaged, and where possible in its original packaging.
Refund
We will refund the full amount received — including the cost of standard outbound delivery — within 14 days of receiving your withdrawal notice. We may hold the refund until we receive the item back or until you provide proof of dispatch, whichever comes first. Refunds are made using the same payment method you used.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- jewellery made to your specifications or clearly personalised — e.g. rings with engraving, pieces made to individual measurements or custom designs. You will be specifically informed of this before confirming such an order.
Complaints & Warranty
We are liable for the conformity of goods for 2 years from the date of delivery, as required by law — regardless of whether a separate commercial guarantee was given.
You can submit a complaint by email: prosto.belgrade@gmail.com
Please include proof of purchase (order confirmation, receipt copy, or bank statement). We are unable to process complaints without proof of purchase.
What happens next
- We will confirm receipt of your complaint without delay and provide a reference number.
- Within 8 days of receipt we will respond in writing or by email with our decision and a proposed resolution timeline.
- We resolve complaints within 15 days of submission.
- We maintain a complaints log for a minimum of 2 years.
Complaints do not cover damage caused by improper use, wear, or storage of the jewellery, or normal wear over time.
Withdrawal Form
Download the Withdrawal Form (PDF)
You do not need to use this exact form — any clear statement of withdrawal sent within 14 days is valid — but it is the quickest way to give us everything we need.
Seller and Contact Details
MIKHAIL IVANOV PREDUZETNIK BEOGRAD
Registered address: Mihizova 11, Beograd
Store address: Kapetan-Mišina 17, Beograd
Activity and activity code: 4777 — Retail sale of watches and jewellery in specialised stores
Company registration number (matični broj): 67523504
Tax identification number (PIB): 114371197
Website: www.prostojewelry.rs
Email: prosto.belgrade@gmail.com
Phone: +381 62 815 8839
Customer support hours: Mon–Sun, 12:00–20:00
Contacts
MIKHAIL IVANOV PREDUZETNIK BEOGRAD
- Website
- www.prostojewelry.rs
- Registered address
- Mihizova 11, Beograd
- Activity
- 4777 — Retail sale of watches and jewellery in specialised stores
- PIB
- 114371197
- Company registration number
- 67523504
