You can return or exchange jewelry purchased through the online store within 7 days of receiving the shipment.
Please note that when receiving delivery at pick-up points or door-to-door courier delivery, a free fitting and inspection service is available. We recommend examining the order upon receipt and, in case of refusal, returning the order immediately.
If you don’t like the color of the jewelry or the size doesn’t fit, we can exchange your jewelry for an item of equal value (or more expensive with an additional payment) or provide a refund.
Exchange/return is possible if:
- The appearance and consumer properties of the jewelry are preserved.
- The packaging, tags, seal, and proof of purchase document are retained.
- It has been no more than 7 days since the purchase.
How to exchange/return jewelry
If our product doesn’t fit/you don’t like it, contact us by sending an email to prosto.belgrade@gmail.com or via Instagram @prosto.belgrade. Afterwards you will be able to send the order by courier company/post (in this case, you pay for the delivery). The refund to the buyer is only processed after the goods return to our warehouse and we verify its condition.
In case of discovering external defects within 7 days of purchase, we can exchange/return the jewelry. In the return of defective jewelry, logistical costs (delivery of jewelry) are on our side. The refund to the buyer is only processed after the goods return to our warehouse and we verify its condition.
Please note! The purchase of jewelry made of precious metals with precious stones from the offline store is not subject to exchange and return.